Careers at Superior Diesel

At Superior Diesel, our commitment to excellence is ingrained in our Values, Purpose, Vision, and Mission. We believe that fostering a vibrant culture not only empowers our team members but also drives innovation to provide cutting-edge solutions for our customers.

Values

• Personal and Professional Growth
• Relational Connectedness
• Doing the Right Thing

Purpose

Develop People to Develop the Business

We recognize that the foundation of a successful business lies in the continuous development of our people. As we invest in our team, we propel the growth and success of our business.

Vision

Create Value to Create Opportunity

Through our commitment to people, relationships, solutions, and products, we aim to create lasting value that opens doors to new opportunities for our team, customers, and the industries we serve.

Mission

We offer our people limitless opportunity for excellence by providing our customers state of the art, competitive, and world-class power solutions.  However, it isn’t good enough just to know our products and our company.  If we are going to be successful applying power solutions into a customer’s equipment, we need to make a customer’s business our business and show them we are the best partner in the industry.  Customers need a power solution provider that knows their applications, knows their customers, knows their business, and knows we will provide the highest level of support when they need it.  We make the customers’ business our business.

Open Positions:

Product Support Technician

Job Summary

This is a fast-paced Product Support team position that requires daily interaction with customers, Original Equipment Manufacturers (OEMs), Dealers, End Users as well as all internal company departments and personnel. A high level of clerical documentation and processing with an understanding of industrial diesel mechanical products, technical operation, and warranty.  Familiarity with the John Deere, Yanmar, Funk, and Kohler diesel engine products is a plus. Some shop and/or field service is required. Training is available to the right candidate.

Essential Duties and Responsibilities

PRODUCT SUPPORT:

- Handle incoming service support request, phone, e-mail, electronic etc.

- Provide specifications, technical advice/troubleshooting to OEM, Dealers and Customers as needed.

- Arrange service support through the dealer network to meet customer expectations.

- Provide clear documentation of service supplied or action taken.

- Document issues and calls in our JD Edwards case management system.

- Work with Engineering, Production, Sales and Parts Teams on any identified areas of concern determined through service support actions.

- Time to time individuals will be required to perform in field support potentially requiring extended travel, adverse conditions, lifting, awkward positioning and long hours.

DTAC SUPPORT:

- Manage assigned John Deere Dealer Technical Assistance Center (DTAC) cases.

- Enter DTAC cases as needed for customer service.

- Assist Dealer with DTAC system needs.

APPLICATION TESTING:

- Work with Engineering and Production to perform functional testing of product to meet application requirements as needed.

- Analyze data collected during testing.

RMA MANAGEMENT:

- Issue and follow though all Return Material Authorization’s (RMA) to completion.

- Inspect and/or make determination on all returned RMA items so that all open RMA’s are current.

PRODUCT WARRANTY:

- Provide accurate warranty guidelines to customers including status and coverage.

- Document all internally performed warranty claims for warranty submittal.

- Submit all warranty claims within 5 days of failure repair completion to Warranty Administrator and/or Product Support Manager.

Knowledge, Skills and Abilities

·         Must have mechanical/testing skills, preferably proven by verifiable and specific industrial diesel work experience

·         A working knowledge of engine technology and industrial equipment.

·         Must have current computer skills relevant to the field of competence

·         Must have ability to work within schedule and budget restraints

·         Must have ability to maintain a professional demeanor

Must have effective written and verbal communication skills

·         Must have ability to maintain confidentiality

·         Lift up to 50 pounds, and 75 pounds possibly.

·         Travel independently

·         Awkward mobility positions to work on engines, at times in confined areas. 

Competencies

·         Ownership and Accountability

·         Teamwork and collaboration

·         Business discipline

·         Sense of urgency

·         Ability to find, read, and open drawings in CAD or SolidWorks is a plus

·         Self-starter

Education and Experience Required

·         A 2-year Degree in a mechanical discipline preferred

·         0-2 years of experience of increasing responsibility will be considered

Product Support Expectations

As a Product Support Team Member, you are expected to perform the responsibilities of this position in an efficient, accurate and courteous manner while dealing with frequent interruptions. Your attendance and willingness to take responsibility for your contributions are crucial to the company’s success.

Ready to apply? Apply online »

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