What is John Deere Connected Support™?

 

John Deere Connected Support is an integrated tool designed to sense potential issues and alert you immediately. Using real-time data, remote monitoring, and proactive diagnostics, Connected Support ensures that you and your John Deere dealer can identify potential issues before they impact your engine’s performance.

 

Key Features

• Remote Monitoring
  Connected Support leverages the John Deere Operations Center and onboard technology like JDLink™ to track your equipment’s performance in real time. You can monitor key metrics like engine hours, fuel usage, machine location, and more, all from your smartphone, tablet, or computer.
• Expert Alerts
  With John Deere’s Expert Alerts, advanced algorithms continuously analyze machine data to identify potential problems before they cause downtime. This allows your dealer to address issues proactively—sometimes even before you know they exist—so you can avoid costly repairs and delays.
• Remote Diagnostics & Programming
  John Deere Connected Support allows your dealer to perform remote diagnostics and programming, minimizing the need for on-site service calls. This means quicker fixes and less downtime for your equipment. Dealers can troubleshoot and update software without you having to pause operations or bring machines into the shop.
• Machine Health Reports
  Receive detailed, automated reports that give you insights into the health of your engine. These reports include an analysis of key data points and actionable recommendations to help you optimize machine performance and extend equipment life.
• Seamless Integration
  John Deere Connected Support seamlessly integrates with the John Deere Operations Center, where you can manage your fleet, analyze field data, and make informed operational decisions all in one place. The platform connects your equipment, operators, and support team for total visibility and control.

 

Benefits of Connected Support

• Reduced Downtime: Predictive maintenance tools and remote diagnostics help prevent breakdowns before they happen, ensuring your equipment is always ready to perform.
• Lower Repair Costs: By identifying issues early, you can address small problems before they turn into costly repairs.
• Increased Efficiency: Real-time data allows you to monitor machine performance, reduce fuel consumption, and optimize operator productivity.
• Simplified Operations: With everything connected and automated, managing your equipment becomes simpler, allowing you to focus more on your core business.
• Peace of Mind: With your John Deere dealer monitoring your equipment, you can rest easy knowing that expert support is always just a click away.

 

How to Get Started

• Many newer John Deere engines come equipped with JDLink which is necessary for connectivity. Connected Support requires no start-up or annual fees. Reach out to our service department (service@sdiesel.com) for help connecting your new JDLink outfitted engine to your MyJohnDeere account.
• Superior Diesel can also help to outfit most older existing engines with JDLink!